Shipping policy
At Katana De, we are committed to providing efficient, transparent, and reliable delivery services across the United States. Below is a detailed overview of our shipping process to help you understand how your order is handled from purchase to delivery.
Order Processing and Delivery Schedule
Once an order is placed on our website, it enters our processing system promptly. Orders are prepared, verified, and dispatched according to the following schedule:
Order Handling Time:
Processing time: 1 to 3 business days
Processing days: Monday to Friday
Orders placed after the daily cut-off time will be processed on the next business day.
Transit Time
After your order has been processed and shipped, delivery will occur within the following timeframe:
Estimated transit time: 5 to 10 business days
Delivery days: Monday to Friday
Total Shipping Time (Handling Time + Transit Time)
The total estimated delivery timeframe is as follows:
6 to 13 business days (Monday to Friday)
Please note that delivery times are estimates and may vary depending on location and external factors.
Order Cut-Off Time
Order cut-off time: 04:00 PM (GMT-05:00) Eastern Standard Time (New York)
Orders placed before this time will begin processing on the same business day. Orders placed after this time will be processed on the next business day.
Order Confirmation and Tracking
After placing your order, you will receive a confirmation email containing your order details.
Once your order has been shipped:
A shipping confirmation email will be sent
A tracking number and tracking link will be provided
Tracking updates may take up to 24 hours to appear in the system
You may use the tracking information to monitor the status of your shipment at any time.
Shipping Carrier
We work with reliable and recognized carriers to ensure safe and timely delivery within the United States. Depending on the destination and logistics requirements, we may use:
USPS (United States Postal Service)
UPS (United Parcel Service)
FedEx
Carrier selection is determined based on efficiency and delivery reliability.
Shipping Locations
We currently ship to addresses within the United States only. Orders placed with shipping addresses outside this region will not be processed.
Shipping Fees
Shipping cost: Free Shipping on all orders
Currency: All prices and transactions are processed in USD
There are no additional shipping charges or hidden fees at checkout.
Lost or Missing Packages
If your package is marked as delivered but you have not received it, please take the following steps:
Confirm that the shipping address provided at checkout is correct
Check all possible delivery locations around your property
Contact neighbors or household members who may have accepted the package
Reach out to the shipping carrier using your tracking number
If your package is officially declared lost by the carrier, please contact us with your order number. We will review the case and arrange a replacement or issue a refund as appropriate.
Delays
While we strive to meet all estimated delivery timelines, delays may occasionally occur due to:
High shipping volumes
Weather conditions
Carrier disruptions or logistical issues
If your order has not arrived within the expected timeframe, please contact our support team for assistance.